At Rhlfre, we understand that sometimes things don’t go as planned. Whether it’s a sizing issue, a change of mind, or a defect in the product, we want to ensure that our customers feel confident in their purchases. Our Refunds & Returns policy is designed to provide you with a seamless experience when it comes to returning items.

To initiate a return, please ensure that the item is in its original condition, unworn, and with all tags attached. We recommend that you reach out to our customer service team within 30 days of receiving your order to start the return process. This allows us to assist you promptly and efficiently.

Once your return request is approved, you will receive instructions on how to send the item back to us. Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect. We advise using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

After we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within a specified timeframe. Please allow a few business days for the transaction to reflect in your account, as processing times may vary based on your bank or payment provider.

In the case of exchanges, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures that you can secure the new item while we process your return.

We value your satisfaction and are committed to providing quality products. If you have any questions or concerns regarding our Refunds & Returns policy, please do not hesitate to contact our customer service team. We are here to help and ensure that your experience with Rhlfre is a positive one.